FAQ

Do you have a size guide/garment measurements?

Do you ship internationally?

Unfortunately we do not currently ship outside the UK, we hope to add this option in the near future

Can I find your garments on the high street or from other retailers?

Yaakov is an exclusive brand which is not available in any high street shop or from other retailers. Garments can only be purchased direct from our online store/social media shops

Do you offer returns & refunds?

Items must be returned in the condition in which they were received and returned to us within 14 days of purchase.Please ensure that all items are returned in the condition in which they were sold and received.A return can only be accepted if the products are not used and returned to us in their original condition and packaging with all labels attached.You must not remove any of the security or other tags from the product. When trying on items of clothing, please ensure you handle the product with care.For hygiene reasons we do not offer refunds or exchanges on underwear and swimwear unless these Products are faulty.Exchanges: We do not offer Exchanges at this time. All returns must be authorised by Yaakov customer service via your account or at sales@yaakov.uk.Refunds can take up to 10 working days to appear in your account after the receipt of goods on return. Refunds will be issued to the original method of payment. The length of time depends solely on your card company's policies. Contact your card issuer for further details.

We DO NOT refund return postage costs and advise you retain proof of postage as we will not be responsible for items that do not reach us therefore we advise signed for or tracked postage options. 

How can I contact you?

Our customer service team can be contacted via Telephone on 0330 1333 023, email us at sales@yaakov.uk or Direct Message us on Instagram @yaakovuk